Purchase Policy 

By clicking "Place Order" you confirm you have read and accepted our terms and conditions.

Class passes and memberships (including monthly recurring) are activated on the date you make the purchase and are non refundable.

The intro offer will activate on the first date that you book a class and run for a period of 15 days. From 2nd April the intro offer will allow you one class per day for 15 consecutive days. 

Individual classes are refundable up until 3 hours before the scheduled start time.

If you have a class pass and cancel a class with less than three hour's notice or fail to turn up you will forfeit one class from your pack.

From 2nd April 2019 any class cancellations with less than three hour's notice will be classed as a late cancel and a £5 fee will be charged to the credit or debit card held on file. Failure to turn up to a class without cancelling (no show) will incur a £10 fee charged to the credit or debit card held on file.

The late cancellation and no show fees apply to all memberships including the "intro offer".

Please do not ask us to break this golden rule, it is in place to ensure that all members have a positive experience and to deter consistent no shows and late cancellations.

Treatments are refundable up until 24 hours before the scheduled start time. Should you be unable to attend the treatment with less than 24 hours notice you will still be charged. 

Class packs are valid for a limited period of time:
5 class pack - 2 calendar months after the sale date
10 class pack - 3 calendar months after the sale date
20 class pack - 4 calendar months after the sale date

We understand that sometimes card payments can fail and we will contact you to resolve this. If a card payment failure has not been fixed within 7 days we reserve the right to charge a £20 payment failure admin fee and suspend your account until payment has been made. Whilst your account is suspended you will not be able to use your membership. 

The "Intro Offer" Membership - £20 for 15 days is only available for a limited period, exclusively for new customers and restricted to one per new customer.