Cancellation Policy

Monthly rolling memberships can be cancelled by emailing us on hello@thelodge.space.

You must provide one calendar month's notice prior to your next payment date for cancellations. All monthly recurring payments must run for a minimum of two months before you can cancel.

Membership must be paid in irrespective of whether or not the member has used the facilities. 

Memberships are non refundable and non transferable after the initial 14 day cooling off period in line with the Consumer Contract Regulations (2014).

You can freeze your membership for a period of 1-3 months within a 12 month period. You must provide one calendar month's notice and email hello@thelodge.space to make the relevant changes and freeze payments.

Requests to freeze memberships for longer will be considered by the General Manager under extreme circumstances. Please note: Freezes only apply to the monthly payment method. 

Under the Consumer Contract Regulations (2014) you are entitled to cancel an unused membership purchase and contract within 14 days from the date of purchase for which you will receive a full refund. Should you have used your membership within the 14 days cooling off period a partial refund will be provided. Any cancellation requests after this date will not be eligible for a refund.

One off purchases such as the class pass packs are non refundable, non transferable and must be used within the expiry date provided when you make the initial purchase. 

Late Cancellations/ No Shows:

We ask that you cancel any classes you are unable to attend with at least three hour's notice.

If you have a class pass and cancel a class with less than three hour's notice or fail to turn up you will forfeit one class from your pack. 

From 2nd April 2019 any class cancellations with less than three hour's notice will be classed as a late cancel and a £5 fee will be charged to the credit or debit card held on file. Failure to turn up to a class without cancelling (no show) will incur a £10 fee charged to the credit or debit card held on file. 

The late cancellation and no show fees apply to all memberships including the "intro offer". 

Please do not ask us to break this golden rule, it is in place to ensure that all members have a positive experience and to deter consistent no shows and late cancellations. 

Treatments are refundable up until 24 hours before the scheduled start time. Should you be unable to attend the treatment with less than 24 hours notice you will be charged the full amount.

TheLodge.space Management team reserve the right to review and change membership pricing structures as required. 

Our facilities are also available to hire for independent use such as workshops and training. 

From 2nd April 2019 all studio hires must be paid in advance to secure your booking. You will be issued with the full terms and conditions of your hire and an invoice to pay when booking with a member of theLodge.space management team.